(855) 438-2453 | customercare@vilanobikes.com

Warranty Resources

Vilano offers a generous warranty on items sold by authorized dealers (including internet retailers). This warranty is for the original purchaser. Please Note: crank arms and pedals are never covered under warranty so please be careful when installing your pedals, please see our Assembly Instructions for more information. The inflatable SUP warranty is void if the Paddleboard is left in heat or direct sun when inflated (and not in the water), dragged over sharp objects or when it is towed using the installed D-Rings on the board.

Activate Your Warranty To validate your warranty please take a moment to . Registration also allows us to keep a record of your serial number, this is necessary for law enforcement in the event your bicycle, paddleboard, or child's bike is ever stolen.

Submitting a Warranty ClaimTo submit a warranty claim, please follow these simple steps.

  1. Submit a claim