(855) 438-2453 | customercare@vilanobikes.com


Vilano Limited Warranty

POLICY: Vilano Bicycles provides the original retail purchaser of each new Vilano branded product, purchased from an authorized Vilano dealer, a limited 1 year warranty against defects in materials and workmanship. For new bicycles, the warranty applies to the frame and rigid fork, and requires a certified bicycle mechanic either assemble, or perform a safety inspection prior to use. For inflatable SUPs, the warranty applies to new Vilano and Pathfinder stand up paddle board for 90 days after purchase. Vilano also warrants, for 30 days, all original parts excluding: crank arms, paint, decals, tires, tubes, chains and other wear & tear items.

REMEDY: This warranty is expressly limited to the repair or replacement of the defective part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through http://www.vilanobikes.com. Proof of purchase is required. A warranty registration must be completed and received by Vilano Bicycles before a warranty claim can be processed. Shipping charges for claims outside the United States will be the sole responsibility of the customer.

EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the product as sold, damage or failure due to accident, misuse or neglect, or modification of the product or its components.  The inflatable SUP warranty is void if the Paddleboard is left in heat or direct sun when inflated (and not in the water), stored in contact with a heat source, or when it is towed using the installed D-Rings on the board. Additionally, this warranty does not cover damage associated with commercial use (rentals), racing or competition, stunts or lack of technical skill of the user. Labor charges for parts, and for part changeovers, are not covered by the warranty. 

LIABILITY LIMITATION: Vilano Bicycles shall not be responsible for incidental or consequential damages including damages for personal injury, property damage, theft, or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.

“NO FAULT” WARRANTY: If your Vilano product or accessory is damaged in a way not covered by the foregoing warranty- an accident, for example – Vilano Bicycles will work to replace it at a reduced cost. Please inquire regarding the latest pricing, policy guidelines and product availability. Any frame, fork, or accessory sold through this program requires that the damaged product be returned to Vilano Bicycles before the replacement item is shipped. No exceptions. Please be aware that any shipping and/or labor costs are not covered as part of this program. All crash replacement purchases are to be handled through an authorized Vilano Dealer.